Privacy Policy

pHydrogen, Inc. (hereinafter referred to as "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about living individuals that can identify specific individuals through names, dates of birth, addresses, telephone numbers, contact information, and other descriptions contained in such information, as well as data on appearance, fingerprints, voiceprints, and information that can identify specific individuals from the information alone, such as health insurance card numbers (personal identification information).

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number when users register for use. Additionally, the Company may collect transaction records and payment information containing users' personal information from transactions between users and business partners from the Company's partners (including information providers, advertisers, and advertising destinations, hereinafter referred to as "Partners").

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

To provide and operate the Company's services
To respond to inquiries from users (including identity verification)
To send emails about new features, updates, campaigns, etc. of services currently used by users and other services provided by the Company
For necessary communications such as maintenance and important notices
To identify users who violate the terms of use or attempt to use services for fraudulent or improper purposes and refuse their use
To allow users to view, change, delete their registration information, and view their usage status
To charge users for paid services
Purposes incidental to the above usage purposes

Article 4 (Change of Purpose of Use)

The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the purpose before the change.
When a change in the purpose of use is made, the Company shall notify users of the changed purpose by the method prescribed by the Company or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without obtaining prior consent from users, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.
1. When it is necessary for the protection of human life, body, or property and it is difficult to obtain the consent of the person
2. When it is particularly necessary for improving public health or promoting the sound upbringing of children and it is difficult to obtain the consent of the person
3. When it is necessary to cooperate with national institutions, local public bodies, or persons entrusted by them in performing affairs prescribed by laws and regulations, and obtaining the consent of the person may hinder the performance of such affairs
4. When the following matters are announced or published in advance and the Company has notified the Personal Information Protection Commission
  1. That the purpose of use includes provision to third parties
  2. Items of data provided to third parties
  3. Means or methods of provision to third parties
  4. That provision of personal information to third parties will be stopped upon request from the person
  5. Method of accepting requests from the person
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be considered a third party.
1. When the Company entrusts all or part of the handling of personal information within the scope necessary for achieving the purpose of use
2. When personal information is provided due to business succession due to merger or other reasons
3. When personal information is jointly used with specific persons, and the fact, items of personal information to be jointly used, scope of persons who jointly use, purpose of use by users, and name or title of the person responsible for managing such personal information are notified to the person in advance or made easily known to the person

Article 6 (Disclosure of Personal Information)

When the Company is requested by a person to disclose personal information, the Company shall disclose it to the person without delay. However, if disclosure falls under any of the following cases, the Company may not disclose all or part of it, and if the Company decides not to disclose, it shall notify the person without delay. A handling fee of 1,000 yen per case will be charged for the disclosure of personal information.
1. When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
2. When there is a risk of significantly hindering the proper implementation of the Company's business
3. When it would violate other laws and regulations
Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

Users can request the Company to correct, add, or delete (hereinafter referred to as "correction, etc.") personal information held by the Company if it is incorrect information, through procedures prescribed by the Company.
When the Company receives a request from a user under the preceding paragraph and determines that it is necessary to respond to the request, the Company shall promptly make corrections, etc. to the personal information.
When the Company makes corrections, etc. based on the provisions of the preceding paragraph, or when it decides not to make corrections, etc., it shall promptly notify the user.

Article 8 (Suspension of Use of Personal Information, etc.)

When the Company is requested by a person to suspend use or delete (hereinafter referred to as "suspension of use, etc.") personal information on the grounds that the personal information is being handled beyond the scope of the purpose of use or was obtained by fraudulent means, the Company shall promptly conduct necessary investigations.
Based on the results of the investigation in the preceding paragraph, if it is determined that it is necessary to respond to the request, the Company shall promptly suspend use, etc. of the personal information.
When the Company suspends use, etc. based on the provisions of the preceding paragraph, or when it decides not to suspend use, etc., it shall promptly notify the user.
Notwithstanding the preceding two paragraphs, if suspension of use, etc. requires a large amount of cost or is otherwise difficult to perform, and alternative measures necessary to protect the rights and interests of users can be taken, such alternative measures shall be taken.

Article 9 (Changes to Privacy Policy)

The content of this Policy may be changed without notifying users, except for matters separately prescribed by laws and regulations or this Policy.
Unless otherwise determined by the Company, the changed Privacy Policy shall take effect from the time it is posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact the following:

Address: VORT Akihabara IV 2F, 1-7-8 Kanda Sudacho, Chiyoda-ku, Tokyo, Japan
Company Name: pHydrogen, Inc.
Representative Director: Takahiro Tobita
Email Address:

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